Refund & Cancellation Policy

Stanmore Alumni — Event Tickets

Last updated: 19 August 2026

This policy applies to all tickets purchased through this website for events organised by Stanmore Alumni, including Mi Raqsam.

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1. Tickets are non-refundable

All ticket sales are final. The only circumstance in which a ticket is refunded is if Stanmore Alumni cancels the event — see section 3.

We cannot refund a ticket because you are no longer able to attend, including for reasons of illness, travel, work, or family commitments.

We price our events on the number of seats sold, and we commit to venue, catering and artist costs well before the event date. Please be certain of your plans before booking.

If you cannot attend, you can transfer your ticket to someone else at no cost — see section 2.

2. Transferring your ticket

You may transfer your ticket to another person at any time before the event.

To transfer a ticket, email us at stanmorealumnii@gmail.com or message us on WhatsApp at +92 332 1331415 with your order number, and the full name, CNIC number and mobile number of the person who will attend in your place. We will reissue the ticket in their name and cancel the original QR code.

There is no fee for transfers. Transfer requests are handled during office hours, so please allow us time to reissue the ticket before you travel to the venue.

Please note:

• An Alumni Pass may only be transferred to another verified Stanmore graduate. If it is transferred to a non-graduate, the difference to the Guest Pass rate becomes payable.
• We cannot admit anyone whose name does not match the ticket. Passing your QR code to someone else without notifying us will result in entry being refused, with no refund.

3. If we cancel the event

If Stanmore Alumni cancels an event, you will receive a full refund of the ticket price.

Refunds are paid by bank transfer to an account you nominate. We will contact all ticket holders after a cancellation and ask for your account title, bank name and IBAN. Refunds are processed within 10 working days of receiving your bank details.

We can only transfer funds to a Pakistani bank account. If you booked from outside Pakistan, contact us and we will arrange an alternative.

4. If we postpone the event

If an event is postponed to a new date, your ticket remains valid for the new date and no action is needed. Postponement is not grounds for a refund.

If you cannot attend the new date, you may transfer your ticket to someone else under section 2.

5. If we change the lineup

Advertised performers may change for reasons outside our control. A change to the lineup, including to the headline act, is not grounds for a refund provided the event goes ahead.

6. Duplicate and failed payments

If you were charged more than once for the same order, or charged for an order that did not complete, contact us at stanmorealumnii@gmail.com with your order number and payment reference. This is a payment error, not a refund request, and we will return the extra amount in full.

We will verify the transaction with our payment provider and process the return within 10 working days.

7. Entry, verification and refusal

Entry to the event requires:

• Your QR ticket, on your phone or printed
• Your original CNIC, matching the name on the ticket

Entry may be refused, without refund, where:

• The name on the CNIC does not match the ticket
• A ticket has already been scanned at the gate
• The ticket was obtained through misrepresentation of alumni status, as set out in section 8
• A guest behaves in a manner that endangers or disrupts other attendees, or does not comply with venue rules or instructions from event staff

8. Alumni verification

Alumni Passes are sold at a reduced rate and are available only to graduates of Stanmore Group of Institutions. Guests, family members, friends and members of the public must book a Guest Pass.

We enforce this strictly.

We may ask you to verify your alumni status at any time, before or at the event, if we have reason to doubt it. Verification may include your batch year, your school records, a school leaving certificate, or confirmation from the school office.

If you book an Alumni Pass when you are not a Stanmore graduate — whether deliberately or by mistake — your ticket will be cancelled, no amount will be refunded, and you will not be admitted to the event. This applies whether we identify the discrepancy before the event or at the gate.

If you are unsure whether you qualify, contact us at stanmorealumnii@gmail.com before you book and we will confirm. We would much rather answer that question in advance than cancel your ticket later.

9. How to contact us about an order

Email stanmorealumnii@gmail.com or message us on WhatsApp at +92 332 1331415 with:

• Your order number
• The name the ticket was booked under
• What you need help with

We aim to respond within 3 working days.

10. Contact

Stanmore Alumni C 140, F.B. Area Block 6 Gulberg Town, Karachi Pakistan

Email: stanmorealumnii@gmail.com WhatsApp: +92 332 1331415